Physically Removing Pax From Cars
Have you ever wanted to kick a passenger out? Perhaps they were rude to you or simply behaving badly. Whatever the reason, removing passengers from your vehicle can be an extremely tricky situation if not handled properly.
If they leave willingly then count yourself lucky with the worst case of you receiving a bad rating. However, what if they refuse to leave?
Uber and Lyft clearly state no physical touching or any aggressive gestures are allowed. Doing so will get you banned from Uber. Following we list some steps you should take to remove a passenger from your vehicle without force.
Firstly, if you have a dash cam ensure it is on and recording at all times. Politely ask the passenger to not do whatever might be upsetting you. If the passenger refuses then issue them a warning. If the passenger continues then stop the vehicle in a safe location, explain to the passenger why you are kicking them out and politely ask them to exit the vehicle. Be sure to repeat this request at least 3 times if they are uncooperative.
It is important to remain calm at all times and attempt to calm the passenger down too.
Explain to the passenger if they do not exit you will call the police. Most often than not, passengers will leave at this point. If they do not, proceed to call the police and wait for assistance. Once the police arrive simply explain the situation and provide the video evidence from your dash cam.
Finally, once the situation has been resolved be sure to report the incident to either Uber or Lyft.
We decided to ask some fellow drivers what they would do to kick a passenger out and here is what they had to say.
“Most probably I would find somewhere to stop such a gas station and call the police rather than removing the rider myself.”
“ Even though it sounds good I would avoid that with all these crazy laws.”
“ I would just start farting non stop in order to force them out of my car.”
“ I would never do it because it is considered an assault.”
“ I think that in general your car is an extension of your home so I don’t see why you would not physically remove somebody out of your car.”
“ Things are a little bit out of hand out there so as soon as a rider refuses to leave my vehicle, I would just take my phone out and start recording what is happening just so that I can avoid any trouble in the future.”
“ If the trip is done, and they refuse to get out it’s now trespassing, giving you every right to personally remove them out of your property.”
“ In certain areas yes you are allowed to do it based on the castle doctrine, indicating that a person’s abode or any legally occupied place (for example, a vehicle or home) as a place in which that person has protections and immunities permitting one, in certain circumstances, to use force (up to and including deadly force) to defend oneself against an intruder, free from legal prosecution for the consequences of the force used.”
“ I have actually removed a rider like that in the past. Oh my God it felt so nice.”
“ If a driver does that, they are running the risk of getting sued.”
“ In my opinion you can physically remove someone only when you feel that your life might be in danger.”